Answers to the questions people actually ask.

A Will produced through Heirloom Life is only legally valid once it is correctly signed and witnessed according to the requirements of your state. We walk you through those requirements step by step — but signing and witnessing is something you must do correctly. An unsigned or incorrectly witnessed Will has no legal effect.

A Will kit gives you a blank form and a set of instructions. Heirloom Life gives you a guided drafting process, a solicitor review, and a Vault to keep your estate current after you sign. The difference is not mainly the document — it's the process around it and the ongoing maintenance.

Complex estates are flagged during the drafting process. If your situation involves business succession, testamentary trusts, or overseas assets, the solicitor review step is specifically designed to catch what the questionnaire might not fully resolve. For highly complex estates, we may recommend working with a solicitor directly before finalising your Will through us.

Most people complete the guided questionnaire in 30–60 minutes. Solicitor review turnaround times are being confirmed before launch — we will publish specific SLAs when they reflect our operational commitment, not an estimate.

Yes. You can update your Will at any time. Changes require a new draft, a new solicitor review for high-severity clauses, and new signing and witnessing. The Living Vault membership tracks life events that might trigger a review and prompts you before an oversight becomes a problem.

Your Will is stored in your Vault. Your executor — the person you name to carry out your wishes — receives printed access instructions sealed in your Heirloom folder. The access process requires death certificate lodgement and identity verification. We do not release access automatically.

No. Heirloom Life provides a document drafting service and solicitor review. The solicitor review is conducted by a qualified practitioner who will identify issues with your draft — but using Heirloom Life does not create a solicitor–client relationship with Heirloom Life itself. See our Guidance Notes for a plain-language explanation of what this means.

The drafting process covers all eight Australian states and territories. State-specific rules — especially around execution, witnessing, and revocation — are accounted for based on the state you provide at the start of the questionnaire. NSW and VIC have the most state-specific complexity and have been prioritised in our review process.